I have tried soft reset, hard reset, complete factory reset, cache wipe. Nothing is working. On the top icon bar I have a padlock on the far left corner, then on the right Bluetooth on, signal bars and battery status.

30.01.2020 – Know that resetting a telephone is not a very difficult action to execute. Message 5 of 6. Now that this is done, you need to select Reset to Factory Setup or restore factory settings. Community Guidelines.

Sorry to learn about the device touch issue you have been facing? May I know if your device was dropped or was in contact with liquid?

Also, please update your profile with the IMEI number of your phone?

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Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link. I am not able to use this phone from Oct. The screen either keep on flickering or sometimes not responsive.

In either way, the phone is not useful now. I tried all possible options like restarting, factory reset etc, but couldn’t succeed.

Very rarely, it would work as it is. I enabled the debug option now and did upload it to the googdocs.

Motorola moto g6 play xt1922 6 hard reset it5620

Not sure whether the below logs help or has enough information. Factory reset – No improvement Safe mode – no improvement Display hardware test via device help – all the squares changed colour Profile updated with IMEI number.

Please help me urgently. In case if this is an issue which needs replacement, would it be possible to replace it in Thailand even if I purchased in India?

Or is there any other solution of upgrading the software to resolve this? Sorry to learn about the ongoing issue that you have been facing with your new Moto G6 Play, If you have already tested with safe mode and performing Factory Data Reset without restoring any apps and yet facing trouble.

We never recommend buying a phone in one region for ongoing use in another for this reason. An useful tip to fix the issue is to knock the touch screen.

It sounds like a child’s play but this means is tested by many users already. So you can try to knock on every corner of the touch screen gently for a few times.

This would help to connect the digitizer cable to the device tightly. This website uses cookies.

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Motorola Moto G6 Plus Tips: Recovery, Hard and Soft Reset, Fastboot

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Posts: 1. Views: 3, Message 1 of 6. I have this question too. Report Inappropriate Content. Posts: 5, Message 2 of 6.

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Deals The best Prime Day smartphone deals: Samsung, Motorola, Google, and more Amazon Prime Day is here, and there are a ton of great deals on smartphones worth looking into. It is often required to reset your Moto G6 to the factory settings to get a brand-new telephone. Motorola moto g6 play xt1922 6 hard reset User Kudos Count. Posted 3 days ago — By Simon Hill.

Message 3 of 6. Please let me know if you are able to open the logs. I raised a simiialar one in a closed thread, so again adding it here.

Views: 2, Message 4 of 6. Is there anyone looking into this issue and support me?

As a result, all data is cleared and all options are reset. Asus ZE550ML Zenfone 2 Dual Sim Phone with 2GB RAM, 16GB ROM — White Now that this is done, you need to select Reset to Factory Setup or restore factory settings.

I didnt see any response to this. Could you please provide me a solution quick?

I had to start using the old phone again and is unable to use the new phone. Message 5 of 6.

Thanks, Swaraj Moto Support. AlexGuan Paper Tape. Posts: Message 6 of 6. Community Guidelines. Forum Home.

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Please help me urgently. Posts: 5, Motorola moto g6 play xt1922 6 hard reset Finally, we will teach you the guidelines to follow to factory reset the unit.

User Kudos Count. Top tags. Moto G6.